Privacy Policy

 

 

Effective Date: 01/08/2025

 

At Lila’s, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA) in South Africa.

 

By using our website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our website.

 

 

1. Information We Collect

 

We collect the following types of personal information when you visit our website, create an account, place an order, or interact with us in any way:

 

Personal Details: Name, email address, shipping address, phone number, etc.

 

Payment Information: Credit card details, billing information (processed securely via third-party payment processors).

 

Order Information: Products you purchase, shipping preferences, and transaction history.

 

Other Information: Information you provide voluntarily, such as contact preferences, reviews, or other communications with us.

 

Technical Information: Your IP address, browser type, and device information collected via cookies for website analytics and marketing purposes.

 

 

2. How We Use Your Information

 

We may use your personal information for the following purposes:

 

To process and fulfill your orders (including shipping, payment processing, and customer support).

 

To communicate with you regarding your orders, products, promotions, and services.

 

To improve the functionality and performance of our website.

 

To provide personalized content, recommendations, and marketing communications.

 

To comply with legal obligations, including record-keeping, audits, and fraud prevention.

 

To improve our products and services based on customer feedback.

 

 

3. Sharing Your Information

 

We do not sell your personal information to third parties.

 

However, we may share your data in the following cases:

 

Service Providers: We may share your information with third-party service providers who help us operate our business, including payment processors (e.g., PayFast, Yoco), shipping companies, and marketing partners.

 

Legal Requirements: We may disclose your personal information if required by law or in response to a legal request (e.g., by government authorities or law enforcement).

 

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

 

 

4. Data Security

 

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. This includes using secure socket layer (SSL) technology for encrypted data transmission and working with trusted third-party service providers for payment processing.

 

However, please note that no method of electronic storage or transmission is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

 

 

5. Cookies and Tracking Technologies

 

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and offer personalized content and ads. Cookies are small files stored on your device that help us recognize you and remember your preferences.

You may choose to disable cookies through your browser settings, but please note that doing so may affect your experience on our website.

 

 

6. Your Rights and Choices

 

Under the Protection of Personal Information Act (POPIA), you have the right to:

 

Access your information: You may request to view the personal data we hold about you.

 

Correct your information: If you believe your personal data is inaccurate or incomplete, you can request corrections.

 

Delete your information: You may request that we delete your personal information, subject to legal or contractual restrictions.

 

Object to processing: You have the right to object to the processing of your personal data in certain circumstances.

 

To exercise any of these rights, please contact us at [info@lilas.co.za].

 

 

7. Third-Party Links

 

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of those sites. We encourage you to review their privacy policies before providing any personal information.

 

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. We will notify you of any significant changes by posting the updated policy on our website, and the new policy will take effect immediately upon posting.

 

 

9. Contact Us

 

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

Email: info@lilas.co.za

Phone: 082 941 9770

 

This Privacy Policy is designed to ensure that your personal information is handled responsibly and transparently.

 

Thank you for trusting us with your data.

 

Lila's