Terms & Conditions

Effective Date: 01/08/2025

 

Welcome to Lila’s! By accessing and using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website.

 

 

1. General Terms

 

1.1 Agreement

 

By placing an order, using our website, or accessing any of our services, you agree to abide by these Terms and Conditions. We may modify these terms at any time, and it is your responsibility to review them periodically.

 

1.2 Eligibility

 

You must be at least 18 years old to make purchases from our website. By using our services, you confirm that you are of legal age and capable of forming a binding contract.

 

 

2. Products and Services

 

2.1 Product Descriptions

 

We make every effort to accurately display the details of our products (including candles, blinds, books, T-shirts, Designer Water, and LifeWave products). However, we do not guarantee that all descriptions, colors, or images of products on our website are 100% accurate. We reserve the right to modify or discontinue products without notice.

 

2.2 Pricing

 

All prices displayed on our website are in South African Rand (ZAR). Prices may change without prior notice, and we reserve the right to correct any pricing errors that may occur.

 

2.3 Availability

 

We aim to ensure that our products are available, but availability is subject to change. We are not responsible for stock shortages or delays in product availability.

 

 

3. Orders and Payments

 

3.1 Placing an Order

 

To place an order, simply add products to your cart and proceed through the checkout process. Once your order is submitted, you will receive an order confirmation email. This does not guarantee that the items are in stock.

 

3.2 Payment

 

We accept payments via [Insert Payment Methods: e.g., PayFast, Yoco, credit/debit cards]. Payments must be made in full before your order is processed. We do not process or store payment information directly on our website. All payments are securely processed through trusted third-party payment providers.

 

3.3 Order Confirmation

 

You will receive an order confirmation email once your order is successfully placed. However, we reserve the right to cancel or refuse an order at our discretion. If we cannot process your order, we will notify you and issue a refund if applicable.

 

 

4. Shipping and Delivery

 

4.1 Shipping Information

 

We courier to most areas within South Africa and International.  hipping costs will be calculated at checkout based on your location and the weight of your order. Delivery times vary depending on your location.

 

4.2 Order Processing and Delivery

 

Orders are processed within 3 - 31 Days - depending on the item purchased and quotation details.. Shipping times may vary depending on your location. We are not responsible for delays caused by shipping carriers or customs procedures.

 

4.3 Shipping Restrictions

 

We may have shipping restrictions on certain products due to the nature of the item (e.g., LifeWave products, Designer Water). If applicable, these will be noted on the product page.

 

 

5. Returns and Exchanges

 

5.1 Return Policy

 

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return items within 30 days of receipt, provided they are in original condition. Please refer to our Returns & Exchanges page for detailed instructions.

 

5.2 Non-Returnable Items

 

Certain items, including custom-made products (e.g., custom blinds or personalized gifts), are non-returnable unless faulty.

 

5.3 Damaged Goods

 

If you receive damaged or defective items, please contact us immediately. We will assess the issue and arrange for a replacement or refund.

 

 

6. User Responsibilities

 

6.1 Account Creation

 

You may need to create an account to place an order on our website. You agree to provide accurate and complete information during the registration process and to keep your account details secure.

 

6.2 Prohibited Use

 

You agree not to use our website for any unlawful purpose or in a way that could damage, disable, or impair the website or interfere with others’ use of the website.

 

6.3 Intellectual Property

 

All content on the Lila’s website, including text, images, logos, graphics, and product designs, is owned by Lila’s or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any of our intellectual property without express written permission.

 

7. Limitation of Liability

 

7.1 No Liability for Indirect Damages

 

Lila’s is not responsible for any indirect, incidental, or consequential damages that arise from the use of our website, including loss of profits, data, or other economic loss.

 

7.2 Limit of Liability

 

Our liability to you for any claims arising from the use of this website will be limited to the total amount paid for the products or services you purchased from us.

 

 

8. Privacy and Data Protection

 

8.1 Privacy Policy

 

By using our website, you agree to the collection and use of your personal information as described in our Privacy Policy.

 

9. Governing Law

 

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the South African courts.

 

10. Changes to the Terms and Conditions

 

We reserve the right to update these Terms and Conditions at any time. When we make changes, we will post the updated terms on this page and update the effective date. We encourage you to review this page periodically for any changes.

 

11. Contact Information

 

If you have any questions regarding these Terms and Conditions or need further clarification, please contact us at:

Email: info@lilas.co.za

Phone: 082 941 9770